KeyBank in Tukwila, Washington

I am a new customer to Key Bank, I opened a savings account , they all were kind and so wonderful to me, I Bank at the one in South Center and the Ladies are great there, I am sure the men are too but for some reason every time i go there are only women there , I hope everyone remembers tellers have to follow rules, they do not get to pick and choose what customers to help, so if you leave a poor review because they cant cash your check for any reason, that has no reflection on the wonderful service, the tellers do not own the bank, they just work there like you and I have jobs , so dont take the bank rules and regulations out on them, they just follow policy like everyone else, I think KeyBank is great no pressure to open a checking account , and my favorite no emails , you dont get bombarded with all this nonsense or sell your information, like so many business do, thanks Key bank for taking care of a happy customer

Always helpful. Was thorough in explaining policies and procedures.

I opened my account at this branch and the banker who helped me was very courteous and polite. Five stars so far. That was over a year ago, and as I said I was opening an account. Subsequently each and every banker at this branch I've spoken with, up to and including the branch manager, has been remarkably unhelpful and uninterested. Minus three stars. It is quite perplexing that someone representing a bank, not a customer service representative over the phone, but an actual banker, has apparently forgotten that such bank's existence and success depends upon its customers. It is also unsettling to be answered with indifference and unprofessionalism regarding concerns you have about your personal bank account. We are now at zero stars. Thank you.