OnPoint Community Credit Union in Beaverton, Oregon

I went to this Onpoint location on 03/01/21 at 3:24 pm to get a cashier's check, which I have done several times and they only ask for your member number and driver's license ID for verification. However, the bank teller asked for my debit card as well which I thought was strange.I asked her why she needed to see my debit card too, but she ignored me. She either didn't heard me asked the question or she didn't have a good explanation as to why she needed it. She had my driver's license ID, member number card, and debit card on her table lined up. I have been an Onpoint member for 9 years and this is the first time I have been asked for my debit card. In fact, on January 2021 I asked for a cashier's check also and I was only asked for my member number and driver's license ID. If there was any new changes implemented the correct course of action is to inform your members of the changes and/or at least explain why you need to see the debit card too. It would also be good to see consistency in regards to showing proof of identity i.e. member number and driver's license ID only.

Want to get an answer to a question you can't find on their website? Just give them a call! Be prepared to wait on hold for about an hour though... and be transferred several times because nobody knows the answer.

I have always had excellent service! From the branch to the tellers the culture is amazing!