SunTrust in Midlothian, Virginia

It starts with greetings and because this big pandemics my lD needs to be renewed so not. Working with customers last time it was go to Wal-Mart now only for other customers

Went into this location today to find out about opening an account. As we were walking to the new account desk, the associate looked at his watch. He greeted us and then looked at his watch again. Yes it was 15 minutes until closing. We tried to ask questions but he wasn't really listening to us.. I wanted a few questions answered. He asked me for my license several times. He apparently needed to leave so I said we would do it later. We were able to drive down the street to another bank with still 5 minutes until closing so that shows you how little of his time we took. Now that I have read the reviews for this branch we are going to a different bank. These guys don't have time for us now what will the act like later?

So nothing happened to me at this branch but unfortunately I have no other way to post the dissatisfaction with suntrust in general! My husbands bank card was hacked and a PayPal account opened under his name and charges were made. In Sept. which I nor he caught until December. 2 separate transactions were made but because of a 60 day federal rule suntrust won't give me my money back!! I understand its a federal rule but what about customer satisfaction!! I spike to a Sarah a supervisor whom was no help by the way. She just repeated the same ridiculous argument about 60 day rule. I got ripped off 2 times once by someone I don't know and another by a company you are supposed to trust. Customer satisfaction should be a priority and it was not! Who cares about a rule . Suntrust does not protect you or your interests!! They could have reimbursed me the money if they cared about the customer but they didn't.